Please Enter a Wallet Site Id Into the Merchant Account to Continue
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Paytm Business Helpdesk
Settlements and Bank Transfers
Why do I need to upload a cancelled cheque while trying to change my bank account for settlement?
Dashboard/Business App:- In some cases, we are not able to automatically establish a link between your new bank account and your profile, so we ask for a cancelled cheque with your name on it to ensure that the account belongs to you.
How does Instant Bank Settlements work?
Dashboard/Business App: – Select Paytm merchant partners can transfer the payments received from customers to their bank accounts whenever they want using the Instant Settlements feature. Think of this as a balance that keeps increasing as you receive payments. If Instant Settlement is enabled on your account, you have two options to transfer this balance to your bank account –
- You can manually transfer an amount greater than Rs. 50 any time to your bank account via the Paytm for Business app, as many times as you want.
- You can opt for same-day auto-transfer which doesn't require you to initiate any manual transfers. You can select any of the following options for automatic same-day bank transfer –
- Once a day at 5:00 AM
- Twice a day at 5:00 AM and 4:00 PM
- Thrice a day at 5:00 AM, 12:00 PM and 6:00 PM
How can I check my settlements?
- Business App: – All your transactions are settled to your bank account by the next day. So if you take a customer payment on Monday, it will be settled in your bank account by Tuesday morning. After settlement, Paytm notifies you through SMS confirming the transfer. If you have enabled notifications from Business with Paytm App, you will also get an app notification.
- You can also check your settlements in Business with Paytm App in the settlements tab of your app:-
- Go to Settlements tab
- Select Today/Yesterday/Date range (To check settlements of particular date or period)
Here, you will be able to check the:
- Settlement amount
- Settlement Date
- Settlement time and
- Settlement Reference no. or UTR number which will also be there in your bank statement so you can reconcile with your bank
Please note that you can check the bank account in which settlement is being done from Business with Paytm App in "Accept Payment Settings".
How would I know when Paytm has settled my payments in my bank account?
- Dashboard/Business App: – Paytm always sends you an SMS when your bank transfer has been processed. You can also see the transfer status in the Paytm for Business app or Paytm Dashboard. Depending on the bank, your payment is usually settled within a few hours. In rare cases, the transfer gets delayed due to technical issues. We send you another SMS if this happens. At all times, your money is safe with Paytm and we do everything to transfer your payment as soon as possible.
Why my settlement is is repeatedly failing? How can it be fixed?
- Business with Paytm sends the amount you have received from your customers via Paytm directly to the bank account you provide while activating your account. Your due amount is usually settled to your bank within T+1 day, T being the date when the payment(s) is received. This cycle may get extended due to bank holidays. Also, on rare occasions, due to technical issues at the bank's end, some merchants experience settlement failures. If your settlements are getting failed repeatedly, we suggest you to change your linked bank account for a smooth settlement process.
Tap on Accept Payment Settings>>Bank Details edit, to change your bank account.
What is my settlement cycle?
- Dashboard: – The total payment you have received in one day (24 hours) is transferred to your bank account by the next working day in most cases. Due to issues from bank's end, the settlement may get delayed sometimes. You can check the status of your transfer in the Paytm for Business app or in the Paytm Dashboard.
Please reach out to us on 01204440440 in case your settlement is unusually delayed.
- Business App: – The total payment you have received in one day (24 hours) is transferred to your bank account by the next working day in most cases. Due to issues from bank's end, the settlement may get delayed sometimes. You can check the status of your transfer in the Paytm for Business app or in the Paytm Dashboard. Please reach out to us on our 24×7 helpline in case your settlement is unusually delayed.
How can I change my bank account for payment settlement from Paytm?
- Through Dashboard Version 2.0:
– Login to Dashboard
– Go to the 'Settings' section on the left-hand side panel
– Click on Payout Settings
– Click on the Pencil figure next to 'PAYOUT BANK DETAILS'
– Enter the new Bank Account and IFSC Code
– Click on Confirm >> Enter the OTP sent to your registered phone no.
– For validation, You will receive a small amount (approx Rs. 2/-) in your new bank account to confirm if your bank account is active or not.
- Through Dashboard Version 1.0:
– Login to Dashboard
– Go to the 'Settings' section on the left-hand side panel
– Click on 'Profile'
– Go to 'Bank Details' on the right side and click on the edit option
– Enter new Bank account number and IFSC Code
– Enter the OTP sent to your registered mobile number & Click on 'Save'
– For validation, You will receive a small amount (approx Rs. 2/-) in your new bank account to confirm if your bank account is active or not
– If this validation of Bank account fails, you might have to upload cancelled cheque or Passbook image with the beneficiary details for verification and Proceed with it
TAT: 2-3 working days to process the request.
Note: The uploaded CC/passbook image should carry the Merchant's name as per the documents submitted with Paytm. If name not printed, we would require Bank Declaration for the same.
- Through Business App –
– Log in to Business app
– Click on Hamburger button (3 horizontal lines on the top left)
– Click on 'Accept Payment Settings' section
– Click on Change on 'Bank Details'
– You can select a used bank account from the list, if available or, Can update a new bank account from "Add a new bank account"
From "Add a new bank account" – – Enter new Bank account number and IFSC Code
– Enter the OTP sent to your registered mobile number & Click on 'Save'
– For validation, You will receive a small amount (approx Rs. 2/-) in your new bank account to confirm if your bank account is active or not.
How does Paytm transfer payments I have received to my bank account?
Business with Paytm sends the amount you have received from your customers via Paytm directly to the bank account you provide while activating your account. Your due amount is usually settled to your bank within T+1 days, T being the date when the payment(s) is received. This cycle may get extended due to bank holidays.
What if I didn't receive my settlement/payout?
- Business App: – The total amount accepted by you in a day (24 hours) is transferred to your bank account by the next day or as per your settlement frequency. Paytm sends settlement SMS / app notification with reference number and bank account details after settlement; sometimes due to network issues you might not receive this notification while settlement is still done in your bank account. We recommend that you
- Go to "settlements" tab in your Business with Paytm app
- Check your bank account statement online
If you still can't find your settlement, don't worry your money is safe with us and we will retry sending it to your bank account again in the next 24 hours. If you are not able to find your settlement, even after 2 days of transaction, contact our 24×7 helpline.
App Login Services
I am unable to login into the Business with Paytm app, what should I do?
Please login using the same Paytm credentials as you do on your Paytm app. If you have forgotten the password, try resetting your password by clicking on Forgot Password.
How can I reset my password?
In case you are unable to reset the password by clicking on forgot password or have any other issues with regards to reset the password, please follow the steps given below:
- Call on (0120- 4440-440) from your registered mobile number
- Choose Profile/login issues
- Press 1 to reset your password and wait for IVR to complete its narration then press 1 again
- A verification link will be sent to you through SMS on your registered number
- Upon clicking the link, it will direct you to web page asking to 'Create new Paytm password'
- Enter the 'New Password' and click on 'Update'
Your password will be updated
How can I reset my password?
In case you are unable to reset the password by clicking on forgot password or have any other issues with regards to reset the password, please follow the steps given below:
- Call on (0120- 4888 488) from your registered mobile number
- Choose Profile/login issues
- Press 1 to reset your password and wait for IVR to complete its narration then press 1 again
- A verification link will be sent to you through SMS on your registered number
- Upon clicking the link, it will direct you to web page asking to 'Create new Paytm password'
- Enter the 'New Password' and click on 'Update'
Your password will be updated
QR Code
Are payments received via Paytm QR Code settled in my Paytm Wallet?
Dashboard/Business App: – No. All payments collected via Paytm QR Code are transferred directly to your registered bank account.
How can I get my Paytm QR Code?
Dashboard/Business App: – Your Paytm QR Code is generated as soon as you create your Business with Paytm account. You can share and download your QR Code from the Business with Paytm app on Android and iOS or by simply logging in to your Paytm Dashboard.
How am I notified of successful payments?
Dashboard/Business App: – Every successful payment notification is sent to your mobile as an SMS as well as to your registered email address. You can also view payments received in real-time by downloading the Business with Paytm app on Android and iOS or by simply logging in to your Paytm Dashboard
What can I do if I am unable to accept payments with my QR Code?
Dashboard/Business App: – Please check if your physical QR code is in good condition and your customers can easily scan it with their Paytm app. Also, ensure you have not exhausted your payment acceptance limit. Please contact us in case you need more help.
How to order my QR code Sticker for my shop?
Business App: – Your QR code is always there in Paytm with Business App in the "Accept Payments" tab. You can ask your customers to scan it from there directly.
- If you need to print your QR code, you can download it and print it. You can also order your physical QR code via your Business with Paytm app.
- Android devices
- If you have ordered a QR code through your app, it is very important to link your ordered QR code before you start taking payments.
- Click on Menu on top left hand corner (tap on ☰ symbol)
- Select Manager QR Code
- Select 'Link your new QR code'
How can I order a QR Sticker from Paytm for my shop?
You will be able to order a QR Code for your store soon from Paytm Dashboard.
How can I receive payments from my customers through Paytm QR code?
Dashboard/Business App:- Watch this video to learn how to accept payments with your Paytm QR Code – https://www.youtube.com/watch?v=1Q4u5JqCHF0
How can I update my QR Code's display name?
Whenever a customer scans your QR code, he/she sees your display name in his/her app.
You can easily update your display name using Business with Paytm app
- Go to Menu section on top left hand corner (tap on ☰ symbol )
- Go to Business Profile Section
- Update Business Name by clicking on Change button
I have multiple stores. Can I get a different QR for each?
Dashboard/Business App: – Select merchant partners can generate multiple QR codes for every retail store via the Paytm Dashboard. If you would like to do the same, please contact us.
How can I Link my QR Code?
Once you have ordered your QR code, follow these steps in your Business with Paytm app.
- Click on Menu on top left hand corner (tap on ☰ symbol)
- Select Manager QR Code
- Select 'Link your new QR code'
Account Activation and Upgrade
I haven't registered my company yet. Can I get a payment gateway?
Yes! You can sign up for the Starter Plan with your personal PAN through dashboard. You can upgrade your account later once you have your business registered.
I see an error while trying to activate my account – Bank account name does not match with PAN. What should I do?
You see this error because we are unable to verify that the bank account and the PAN belong to the same person. Please contact us if you think this is a mistake.
How can I activate my Paytm business account and start collecting payments?
Sign up with Paytm for your Business in two minutes! Just go to https://dashboard.paytm.com/, sign in with your existing Paytm account or create a new one and select a plan to finish signing up.
Does Paytm charge a setup or maintenance fee?
No! There are no one-time or recurring charges for setting up and running your Business with Paytm account.
Do I need to have a registered company in India to sign up with Paytm?
Yes, you have to register the company in India and have a valid Indian bank account as well.
What are the documents required to activate my Business with Paytm account?
You just need your personal or business PAN number and a bank account that is in your name to sign up with Business with Paytm instantly. For plans with higher monthly limits, please refer to https://business.paytm.com/document-requirements.
I see an error while trying to activate my account – Bank account is already registered with Paytm
One bank account can be mapped to one Business with Paytm account only. If you see this error, the bank account you are trying to enter is already registered with us. Please contact us if you think this is a mistake.
I see an error while trying to activate my account – PAN is already registered with Paytm. What do I do?
One PAN number can be mapped to one Business with Paytm account only. If you see this error, the PAN you are trying to enter is already registered with us. Please contact us if you think this is a mistake.
I have an App and it's not released on Google Play Store/ iOS App Store. What URL do I need to enter while submitting the application for account activation?
You can enter a Drop box/ Google Drive link which contain the APK/IPA file for your mobile app. You can remove this link once we have verified your app.
I need higher monthly payment limits. How can I upgrade?
You can easily upgrade your monthly plan by submitting some business documents via the Paytm Dashboard. Just go to Account Upgrade in Settings and submit your application.
I have a Paytm account. Can I use that to sign up with Business with Paytm?
Yes, you can use your Paytm registered mobile number and password to register as a merchant with Business with Paytm. You can use the Paytm app to pay bills, buy tickets and everything else as well as collect payments for your business with Paytm.
What are the different plans available for merchants with Business with Paytm?
You can check out all available plans at https://business.paytm.com/pricing
Can I opt for Starter or Standard plan if I have a registered company?
No, you can only sign up for the Enterprise plan with your Business PAN if you have a registered company in India.
My account activation documents were rejected. What can I do now?
In case your application documents get rejected after a review, you would have received an email from Paytm with the rejection reasons mentioned. You can fix the rejection issues and resubmit those documents so we can reconsider your application.
My documents have been verified. When will my account get activated/upgraded?
After verifying your submitted documents, we do an additional compliance verification of your business which is usually done in 2-3 working days. Your account will be activated or upgraded after that automatically.
I have a company, but I don't have a GST certificate. Can I still use Paytm for my Business?
Yes, you can give us a declaration of GST non-enrollment or Provisional GST certificate. Click here to download the declaration template. GST document is not required for merchants whose annual turnover is less than Rs. 20 lakh.
Merchant Cashback
I have not received my merchant cash back, what do I do?
Business App: – Check date wise payments details to know cash back status through business with paytm app by following steps.
- Click on the cash back icon in Business App
- Click on "My offers"
- Tap on the individual cash back offer detail page , select the Payment Details button
- Here you can see all the payment and user wise details.
Am I eligible for merchant cash back?
Business App:- Paytm rewards its merchants from time to time through various offers. You can check the offers you are eligible for in your Business with Paytm App itself
- Tap on "Cash Back" icon in extreme right on the top of home page
- Here you can see all new offers for which you are eligible
- Click on any offer for more details like offer eligibility, offer conditions, offer duration etc.
- Click on "Activate Offer" to avail particular offer
If you are not seeing any offers yet we suggest you to keep checking this tab for future offers. We actively bring exciting offers customized for our heavily transacting merchants every month.
Notifications, Alert & Reports
How to download transaction/settlement reports?
- Login to Business with Paytm App
- Tap on Payments Icon given at the bottom left
- Select the "Date Range"' you wish to download statement
- Click on "Download statement" to download
- To open the attachment>> Tap on Main Menu on top left-hand corner of the app (tap on ☰ symbol) >> Go to Statement tab >> Here you can see the downloaded statement or you can send this on your email id.
How to get notification on my mobile number?
- Business App: – Paytm sends SMS of each transaction on your registered mobile number; you can also change this number / add more numbers for notifications.
- To get notification of accepted payments on mobile number / add mobile numbers Click here and follow below steps:
- Update desired mobile number
- Enter OTP to validate the number
Click on "Save"
How to get notification on my email?
To get notification of accepted payments on email id click on link – Click here and follow below steps:
- Update desired email id
- Enter OTP to validate the email id
- Click on "Save"
Refunds
I initiated a refund but the status shows as pending. What do I do?
Dashboard/Business App: – In the rare case that this happens, we will process the refund manually within 48 hours. If your customer hasn't received her refund for a few days, please contact us.
Will I be charged to refund a payment?
- Dashboard/Business App: – There are no charges for refunding a payment to the customer.
Can I initiate a bulk refund?
Dashboard: – Yes, login to your Paytm Dashboard, go to Refunds and select the 'Bulk Refunds' option. Download the sample file, fill it up in the given format with customer details and upload this file to initiate a bulk refund.
How can I initiate refunds for payments received via Business with Paytm?
Dashboard: – On the Transactions page, select the payment that you want to refund to see the details page. Use the 'Initiate Refund' button to refund this payment to your customer. 
Business App:-From the Payments section, select the transaction that you want to refund to see the details page. Use the 'Initiate Refund' button to refund this payment to your customer.
I am not able to initiate a refund. What do I do?
Dashboard/Business App: – If you attempt a refund for a payment that has already been settled to your bank account, you may not have sufficient balance in your Business with Paytm account to initiate this refund. If you are unable to initiate refunds, you will have to wait till you accept new payments so Paytm has available balance to use for these refunds.
I initiated a refund successfully but my customer hasn't received it. What do I do?
Dashboard/Business App: – Paytm send refunds immediately to your customer's bank. However, various banks follow their own processes and hence the refund credit may not reflect instantly. If your customer hasn't received her refund for few days, please contact us.
Limits and Charges
How much is my limit of accepting payments in wallet?
As a Paytm Prime/KYC wallet user, you can accept up to Rs. 1 lakh in a month. You can transfer to bank/wallet Rs.10,000 without adding beneficiary and Rs. 25000 by adding a beneficiary.
How can I add Beneficiary?
Please click on profile icon in the top right corner of your Paytm App. Select Manage Beneficiaries and then you can Add New Beneficiary to transfer money.
Note: In case you are not able to see ' Add beneficiary' option on the app. Please log out of your Paytm account and login again.
As a Paytm Minimum KYC user, you can accept or add up to Rs 10,000 in your Paytm wallet. You can do transactions/pay to our offline merchants, online merchants, shop or recharge at Paytm.
As a Paytm Basic Wallet (a non KYC user), you cannot add or receive money in your Paytm wallet. In case you already have money in your wallet, you can use this to do transactions/pay to our offline merchants, online merchants, shop or recharge at Paytm. The validity of such balances is 5 years.
You cannot transfer this money to any other user or to account in another bank.
To upgrade your wallet limit, click here –http://m.p-y.tm/KYC , enter a valid document id, your name as given on document in your Paytm app.
Can I accept payments in bank via QR code?
With Paytm, accept payment directly in your bank account. The amount accepted through QR code will automatically settle down in your linked bank account with us on the end of the next day. To know more about the charges which will be applicable to your account, please check limit's section in your Business with Paytm App or Merchant Panel.
How can I track payments, collections or settlements and check limit?
You can see transactions and collection directly from your android/iOS smartphone just by downloading and login on our Business with Paytm app.
Accepting Payments
How can I track payments made by the customers?
You can track the payments by following the steps mentioned below:
- Open Business with Paytm app
- Log in with your Paytm registered mobile number and password
- By default, you will be on the Home screen where you will see latest payments received.
- Tap on Refresh, on top of the screen, now you can see the most recent payments on top of this list.
- Tap on the Payment, it will take you to the next screen where you can see a green tick mark which confirms that the payment has been received along with the first two and last four digits of the mobile number of the customer.
- Under Latest Payments received you can see 3 most recent payments, by tapping on Show more the list expands up to 10.
To download Business with Paytm app click
I do not have a smart phone, how can I track the payments?
- If you do not have a Smartphone, you can give a missed call at 7053112112 from your registered Paytm mobile number and you will get an SMS from us giving the following information:
- Collection balance of the day till that point of time (eg: if you give a missed call at 4 pm, it will give total payment collected till 4 pm on that day)
- Details of last three transactions
I want to see the payments received for the day, what should I do?
- To view the payments received for the day, you can view it in the Business with Paytm app by following the steps mentioned below.
- Open the Business with Paytm app
- Login with your credentials
- Tap on Payments at the bottom of the app screen
- On top right corner of the screen, there will be a drop down to select the time frame, tap on it and select Today
- Your total payments received for the day with individual payment details will show here.
To download Business with Paytm app for Android / iOS
In case you do not have a Smartphone you can give a missed call at 7053112112, you will receive an SMS for the same.
How can I find order id of any payment received?
An order id is available in SMS we send for every payment received in your account. You can also check order id on Business with Paytm app (Click here to download) by following the below steps:
- Go to Payments tab on Business with Paytm app.
- Select date of payment for which you want order id on calendar icon given on right upper corner.
- The total amount will reflect then on the top with individual transactions settled in your account
Tap on any transaction to view order ID Business with Paytm app
Fair/unfair usage policies
What is the meaning of fair usage of Paytm Merchant Account?
Using business app QR or merchant QR code for accepting payments from customers only.
- Accepting payments only for goods and services that are registered under your Paytm business account.
What is an example of unfair usage of Paytm services?
- Using Paytm merchant QR for non-customer/merchant behavior.
- Accepting payments from a customer in return for providing them cash benefits/money in their bank accounts.
These practices might result in discontinuation/restrictions on merchant privileges given by Paytm.
Can Wallet pay mode deactivated due to unfair Paytm usage, be reactivated in future?
Wallet pay mode, if deactivated due to unfair usage, can only be reactivated if you agree to pay a charge of 1.99%+GST on payments accepted through Paytm wallet.
How can I accept payments without charges?
You can use UPI/PPBL Net banking pay modes for accepting payments without any charges.
Frequently Asked Questions
I haven't registered my company yet. Can I get a payment gateway?
Yes, You can sign up for the Starter Plan with your personal PAN in dashboard. You can upgrade your account later once you have your business registered.
How can I activate my Paytm business account and start collecting payments?
Dashboard: – Sign up with Paytm for your Business in two minutes! Just go to https://dashboard.paytm.com/, sign in with your existing Paytm account or create a new one and select a plan to finish signing up.
How can I change my bank account for payment settlement ?
Follow the steps to change the bank account for payment settlement via dashboard :
- Login into dashboard
- Go to Settings
- Go to Payout settings
- Click on Edit (Pencil button)
Follow the steps to change the bank account for payment settlement via Business with Paytm app:
- Login into Business App
- Go to Accounts
- Click on Accept Payment Settings
- Click on Change
Are payments received via Paytm QR Code settled in my Paytm Wallet?
Dashboard/Business App: – No. All payments collected via Paytm QR Code are transferred directly to your registered bank account.
How can I get my Paytm QR Code?
Dashboard/Business App: – Your Paytm QR Code is generated as soon as you create your Business with Paytm account. You can share and download your QR Code from the Business with Paytm app on Android and iOS or by simply logging in to your Paytm Dashboard.
Can I get technical help for integrating Paytm Payment Gateway?
Dashboard: – For any technical assistance in integrating Paytm Payment Gateway, please contact us.
Why the status of refund I initiated is showing as pending?
Dashboard/Business App: – In the rare case that this happens, we will process the refund manually within 48 hours. If your customer hasn't received her refund for few days, please contact us.
I need higher monthly payment limits. How can I upgrade?
- Dashboard- You can easily upgrade your monthly plan by submitting some business documents via the Paytm Dashboard. Just go to Account Upgrade in Settings and submit your application.
I have a Paytm account. Can I use that to sign up with Business with Paytm?
Dashboard: – Yes! You can use your Paytm registered mobile number and password to register as a merchant with Business with Paytm. You can use the Paytm app to pay bills, buy tickets and everything else as well as collect payments for your business with Paytm.
How does Paytm transfer payments I have received to my bank account?
Dashboard: – Business with Paytm sends the amount you have received from your customers via Paytm directly to the bank account you provide while activating your account. Your due amount is usually settled to your bank within T+1 day, T being the date when the payment(s) is received. This cycle may get extended due to bank holidays.
How can I receive payments from my customers through Paytm QR code?
Dashboard/Business App:- Watch this video to learn how to accept payments with your Paytm QR Code – https://www.youtube.com/watch?v=1Q4u5JqCHF0
I initiated a refund successfully but my customer hasn't received it. What do I do?
Dashboard/Business App: – Paytm send a refund immediately to your customer's bank. However, various banks follow their own processes and hence the refund credit may not reflect instantly. If your customer hasn't received her refund for few days, please contact us.
How can I learn more about Paytm for Business App?
To know more about the app, please visit the links to videos mentioned below:
English – https://youtu.be/zrX9dP3qYCw
Hindi – https://youtu.be/o57Ql0R5lik
To resolve your query for different issues with us please find our dedicated helpline numbers below:-
Business Helpdesk 0120-4440-440
Bank, Wallet and Payments 0120-4456-456
Movies and Events Tickets 0120-4728-728
Paytm Mall Shopping Orders 0120-4606060
Paytm Travel Tickets and Forex 0120-4880-880
Source: https://business.paytm.com/blog/merchant-support/